Category Business Tips

Management Styles

Coaching, Leadership, Organisational Success, People and Performance Here are the differences between them: Basement Manager:  This person manages for ‘today’.  They are good at organizing tasks and people, and at reacting to problems that occur.  They are predominantly reactive though…

Ask Key Questions

Organisational Success One of the greatest missed opportunities in business and in professional life is not asking key questions we don’t know the answers to or not re-asking the questions we don’t know the answers to …. have a look…

Agreed Expectations

Organisational Success, People and Performance Problem Causes Too many problems that arise for businesses are caused by a lack of agreed expectations.  Disgruntled employees, difficult suppliers, unhappy customers, disconnected advisers, ineffective alliances, etc. are often the result of this.  Too…

Emotional Intelligence

In the dynamic landscape of modern business, technical skills and expertise are undoubtedly essential for success. However, there’s another crucial factor that often determines an individual’s effectiveness as a leader, collaborator, and decision-maker: emotional intelligence (EI). Emotional intelligence, often abbreviated…

Micromanagement is bullying

The Fair Work Commission recently ruled that a manager’s micromanaging behaviour of employees amounted to bullying and that such behaviour was a valid reason for terminating the manager’s employment. Background Mr Carroll was employed by Karingal in December 2013 as an…

Price Capability

Every business needs a strong ability to deal with the price question from the market. The steps below can be followed to check and improve this ability for your business: Set up a measurement that will tell you, over time,…

Customer Experience

Category: Organisational Success, Sales and Marketing This high-performance action is to check the customer experience you are delivering. This is arguably the most important aspect of success in business today for at least these reasons: Customer preferences are changing more…

personal sensitivity

   Written by: Alan Rodway – YCO CATEGORY: People and Performance Being thin-skinned, easily offended, rejecting advice or feedback because it’s hard to take, taking up defensive positions …  all stop people fulfilling their potential in their careers, in fact…

Budget or Bust

This article is based entirely on the real-world experience of working with privately owned businesses.  It’s not theory; it’s all about what works and the very severe risks of not engaging a proper budgeting process.   * Written by Alan Rodway from…