Category Newsletter

Recruit The Right People

How To Recruit The Right People Category: Organisational Success, People and Performance Is there anything sillier or less effective in business than to recruit people via an advertisement, two selection interviews, three referee checks and maybe a psych test/profile ……

Emotional Intelligence

In the dynamic landscape of modern business, technical skills and expertise are undoubtedly essential for success. However, there’s another crucial factor that often determines an individual’s effectiveness as a leader, collaborator, and decision-maker: emotional intelligence (EI). Emotional intelligence, often abbreviated…

Micromanagement is bullying

The Fair Work Commission recently ruled that a manager’s micromanaging behaviour of employees amounted to bullying and that such behaviour was a valid reason for terminating the manager’s employment. Background Mr Carroll was employed by Karingal in December 2013 as an…

Working Holiday Makers

Tax Rules Change for Working Holiday Makers Visa (subclass 417) During the Federal Budget earlier this year, the government proposed changes to tax rules for working holiday makers. The changes have been revised and are now law, and will be coming…

Price Capability

Every business needs a strong ability to deal with the price question from the market. The steps below can be followed to check and improve this ability for your business: Set up a measurement that will tell you, over time,…

Customer Experience

Category: Organisational Success, Sales and Marketing This high-performance action is to check the customer experience you are delivering. This is arguably the most important aspect of success in business today for at least these reasons: Customer preferences are changing more…

personal sensitivity

   Written by: Alan Rodway – YCO CATEGORY: People and Performance Being thin-skinned, easily offended, rejecting advice or feedback because it’s hard to take, taking up defensive positions …  all stop people fulfilling their potential in their careers, in fact…

Budget or Bust

This article is based entirely on the real-world experience of working with privately owned businesses.  It’s not theory; it’s all about what works and the very severe risks of not engaging a proper budgeting process.   * Written by Alan Rodway from…

Value Proposition

A business’s value proposition is what it offers to the market, how it’s delivered and how it’s priced. First, the cliche of working on the business and not just in it is strongly applicable to regularly and objectively reviewing the…